Training Session 5-Contextual Answers

Contextual Answers

Pdf Summary

The document discusses the implementation of Generative AI, specifically through Contextual Answers, to enhance organizational efficiency and customer experience. Contextual Answers is a question-answering engine that provides responses based on organizational data, increasing productivity by 14%. It allows users to ask questions naturally, with reliable and accurate answers returned from scanned documents. Unlike other solutions, Contextual Answers requires less technical expertise and engineering effort. The implementation involves uploading files, integrating the engine into websites, and scaling organizational knowledge securely. Use cases include customer support, financial services, education, legal, sales, marketing, and field technicians. Clarivate partnered with AI21 Studio to offer Contextual Answers in library solutions. The impact of Contextual Answers on business productivity is substantial, contributing trillions to the global economy. It simplifies information access, decision-making, and enhances employee and customer satisfaction. Contextual Answers ensures secure and accurate answers, driving success and productivity in organizations leveraging Generative AI.

Keywords

Generative AI

Contextual Answers

Organizational efficiency

Customer experience

Question-answering engine

Productivity increase

Natural language queries

Scanned documents

Implementation process

Use cases