Conflict most often occurs with the confluence of high stress and high emotion. With the critical nature of diagnostic testing being performed on behalf of patients, along with our profession’s consummate commitment to research, precision diagnostics, quality, turnaround time, and improving patient outcomes, laboratory professionals are increasingly confronted with situations where the potential for conflict exists. Now juxtapose the fact that many laboratory professionals gravitated to this career because they were deeply passionate about contributing to patient care while, self-admittedly, wanting to avoid the engagement that comes with bedside care. This is what often leaves them feeling less confident in conflict management skills. This session will provide laboratory professionals with a greater understanding of the factors that lead to conflict; it will illuminate why avoiding conflict can have negative and unintended consequences in the workplace, on personal job satisfaction, and even how it can have downstream effects on patient care. Participants will leave with a greater understanding and appreciation for the root causes of conflict and feel more confident addressing it with a fresh perspective and new tools for their conflict management toolbox. Who knows, it’s quite possible they may even leave the session feeling like conflict management is their new superpower!
Instructions
To claim credit for the exercise, do the following:
Technical Considerations
Release Date: 03/01/2026Review Date: Expiration Date: 06/03/2026