As the world continues to evolve, the importance of how we communicate and listen becomes even more important. In this course, participants learn about the essential communication skills that leaders and professional need in order to communicate effectively in diverse workplaces. Listening is the core of effective communication and it is an essential skill as it builds relationships, problem-solving, conflict resolution, and collaboration. 

This course focuses on communication principles through discussing different listening modes and approaches, barriers to listening and how to mitigate them, and core communications principles. 

Participants will also gain knowledge on how to properly use and understand tone, body language, and verbal input in order to decode intended message across a variety of scenarios and contexts. By creating awareness of our individual listening styles and barriers we face, participants are able to apply strategies presented in this course to become leaders who listen, learn, and grow both personally and within their organizations and teams. 

Faculty/Authors
Lotte Mulder, PhD, ASCP Director of Leadership and Empowerment 

CME/CMLE Credit: 1.5
Estimated Completion Time: 1.5 hour
Format: Online Educational Activity and Post Exam

Physician Competencies: Practice-Based Learning and Improvement, Professionalism 

Eligibility for CME/CMLE Credit: Max three attempts. You will have a maximum of three attempts to meet the following criteria:

• Module ≥80% = CME/CMLE credit
• Module <80% = No CME/CMLE credit, after a maximum of three attempts

Accreditation Statement: The American Society for Clinical Pathology (ASCP) is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education (CME) for physicians. This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education (ACCME).

Credit Designation Statement: The American Society for Clinical Pathology (ASCP) designates this journal-based CME activity for a maximum of 1.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Instructions

To claim CME/CMLE credit for the exercise, do the following:

1. Review the Technical Considerations.
2. Click Go to Course to view an overview of the modules in this course.
3. Click Access to begin the course.
4. Review the Educational Activity.
5. Complete and submit the Post Exam. You will have a maximum of three attempts to obtain the required score. You will be notified if you have met the credit requirements after each attempt.
6. Submit the course Evaluation.
7. Enter the maximum number of credits offered and click Claim CME to register credit.

Faculty Disclosures​

Technical Considerations

Release Date: 7/7/2022 
Review Date:
Expiration Date: 7/7/2025