Handling conflict effectively can result in increased organizational and personal effectiveness, which is why it’s important to build skills in managing conflict situations. The purpose of this course is to help participants understand the different views of conflict and how it can be used constructively in the workplace. By outlining causes and consequences of unresolved conflict, participants will be better able to recognize precursors of conflict. This will create insights into how they can be more aware of where conflict is present in their organization and within their own personal and professional lives. This course will discuss different methods on how to resolve different types of conflict as well as ways to help prevent conflict altogether.  

Participants will take the Thomas-Kilmann Conflict Mode assessment to better understand their behavior when dealing with conflict. Each conflict style will be discussed in detail, while highlighting situations where it is most effective to use each mode. Participants will be able to apply their understanding of their own conflict mode and gain insight into what their strengths are in navigating conflict and create opportunities for them to improve in certain areas. The course also presents several conflict models that outline the different ways to approach conflict. Through learning about the many different aspects of conflict, participants will be equipped with the tools to create value from resolving conflict and build essential leadership skills. 

Faculty/Authors

CME/CMLE Credit: 1.5 
Estimated Completion Time: 1.5 hour
Format: Online Educational Activity and Post Exam

Physician Competencies: Professionalism  

Eligibility for CME/CMLE Credit: Max three attempts. You will have a maximum of three attempts to meet the following criteria:

• Module ≥80% = CME/CMLE credit
• Module <80% = No CME/CMLE credit, after a maximum of three attempts

Accreditation Statement: The American Society for Clinical Pathology (ASCP) is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education (CME) for physicians. This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education (ACCME).

Credit Designation Statement: The American Society for Clinical Pathology (ASCP) designates this journal-based CME activity for a maximum of 1.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Instructions

To claim CME/CMLE credit for the exercise, do the following:

1. Review the Technical Considerations.
2. Click Go to Course to view an overview of the modules in this course.
3. Click Access to begin the course.
4. Review the Educational Activity.
5. Complete and submit the Post Exam. You will have a maximum of three attempts to obtain the required score. You will be notified if you have met the credit requirements after each attempt.
6. Submit the course Evaluation.
7. Enter the maximum number of credits offered and click Claim CME to register credit.

Faculty Disclosures​

Technical Considerations

Release Date: 12/17/2020  
Review Date:
Expiration Date: 12/17/2023