OasisLMS

This course prepares participants to navigate complex situations and organizational structures effectively. Participants will learn strategies for working within matrix organizations, identifying elements that make situations complex, and understanding when and how to escalate issues to the appropriate stakeholders. 

Faculty/Authors

Jennifer Baccon, MD, PhD, MHCM 

CME/CMLE Credit: 1
Estimated Completion Time: 1 hour
Format: Online Educational Activity and Post Exam

Physician Competencies: Practice-Based Learning and Improvement, Professionalism, Systems-Based Practice 

Default Credit Type: CME/CMLE

Accreditation Statement: The American Society for Clinical Pathology (ASCP) is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education (CME) for physicians. This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education (ACCME).

Credit Designation Statement: The American Society for Clinical Pathology (ASCP) designates this journal-based CME activity for a maximum of 0.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Instructions

To claim CMLE credit for the exercise, do the following:

1. Review the Technical Considerations.
2. Click Go to Course to view an overview of the modules in this course.
3. Click Access to begin the course.
4. Review the Educational Activity.
5. Complete and submit the Post Exam.
6. Submit the course Evaluation to register your credit.

Faculty Disclosures​ 1
Faculty Disclosures​ 2
Faculty Disclosures​ 3

Technical Considerations

Release Date: 6/01/2026 
Review Date:
Expiration Date: 6/01/2029

• Navigate matrix organizations by understanding roles, responsibilities, and cross-functional dynamics
• Identify appropriate escalation pathways and communicate effectively to resolve issues at the right organizational level 
• Apply problem-solving techniques to manage and resolve complex situations in laboratory and organizational settings