WMLM1413 - CME/CMLE - LMU Advanced 01 Personnel Management - Pathology Personnel and The Challenge of Change-WMLM1413

WMLM1413 - Pre-Reading Assignment

Pdf Summary

In a July 2011 article from Labmedicine.com, the importance of effective communication in managing laboratory changes is highlighted. Laboratory managers face challenges when implementing technological, process, and workspace changes to enhance testing quality and customer satisfaction. The article presents a 7-step approach for communicating laboratory changes, emphasizing the significance of proper communication to ensure seamless transitions. <br /><br />The document discusses the identification of laboratory changes, targeting the appropriate audience, building a communication team, developing a communication plan, implementing the plan, evaluating its effectiveness, and modifying the plan accordingly. It stresses the need for clear and timely messaging to stakeholders to avoid confusion or adverse events. Communication barriers like personal, physical, and semantic obstacles are also addressed, emphasizing the need for simple, clear messages tailored to the audience's background.<br /><br />A real-world example of utilizing the 7-step approach is provided through the relocation of a phlebotomy lab for renovation. The case study details how the team identified the change, targeted relevant stakeholders, built a communication team, and executed the communication plan to inform staff, healthcare providers, patients, and other involved parties. The process involved various communication channels such as e-mails, posters, staff meetings, and intercom announcements to ensure efficient dissemination of information.<br /><br />The article underscores the importance of continuous evaluation and adjustments to the communication plan to ensure message reception, comprehension, and customer satisfaction. Lessons learned from the implementation are invaluable for future changes, emphasizing the dynamic nature of communication in managing laboratory transitions. Ultimately, effective communication is crucial for successful change management in the clinical laboratory setting.

Keywords

Laboratory changes

Effective communication

Managing changes

7-step approach

Communication team

Communication plan

Stakeholders

Communication channels

Customer satisfaction

Change management